Customer Service Satisfaction Survey

1) Rate our response time to acknowledge and confirm your order has been received?

1 – very satisfied 2 – somewhat satisfied 3 – somewhat dissatisfied 4 – very dissatisfied

2) How satisfied are you with our communication of out-of-stock items?

1 – very satisfied 2 – somewhat satisfied 3 – somewhat dissatisfied 4 – very dissatisfied

3) Rate the response time of our customer service representatives to your inquiries and concerns?

1 – very satisfied 2 – somewhat satisfied 3 – somewhat dissatisfied 4 – very dissatisfied

4) How satisfied are you with the courtesy and friendliness of our customer service representatives?

1 – very satisfied 2 – somewhat satisfied 3 – somewhat dissatisfied 4 – very dissatisfied

5) Rate your satisfaction with the data entry accuracy of your orders?

1 – very satisfied 2 – somewhat satisfied 3 – somewhat dissatisfied 4 – very dissatisfied

6) Rate your satisfaction of our ability to fulfill, and deliver your orders complete?

1 – very satisfied 2 – somewhat satisfied 3 – somewhat dissatisfied 4 – very dissatisfied

7) Rate our on-time deliveries, and our meeting your delivery expectations?

1 – very satisfied 2 – somewhat satisfied 3 – somewhat dissatisfied 4 – very dissatisfied

8) When an issue arises with an item, how satisfied are you with our Return Material Authorization Process?

1 – very satisfied 2 – somewhat satisfied 3 – somewhat dissatisfied 4 – very dissatisfied

9 Rate your overall satisfaction with our customer service?

1 – very satisfied 2 – somewhat satisfied 3 – somewhat dissatisfied 4 – very dissatisfied