Responsibilities of this Role:
- Receive visitors, prompt visitor log entry, and redirect incoming phone calls to the appropriate or intended personnel or department
- Process customers’ purchase orders into the ERP system, acknowledge their order confirmation, and provide shipping/delivery schedule after receiving purchase orders or inquiries via telephone call, email, fax, etc.
- Fulfill customer orders by notifying the shipping/receiving department of new orders and supplying the correct shipping details through ERP system
- Manage customers’ information needs: backorder updates, address/contact changes, sales reports, complaints tracking documentation, product returns, and sample requirements
- Facilitate quotes, customer contract terms, pricing updates, and tender detail entries with respect to the customer account accordingly after management approval for seasonal tender and contract renewal
- Keep track of customers’ credit status and report to management with any account discrepancies or errors as soon as possible.
- Assist sales support, grant application, sales events organization, and other functions when required.
- Other related duties as assigned.
Education and Experience:
- Proficient computer skills with Microsoft Office Suite (Excel, Outlook, and Word)
- Strong knowledge and hands-on experience with ERP system would be an asset
Required Skills:
- Excellent verbal and written communication skills
- Excellent customer service skills
- Strong organization and time management skills
- Detail-oriented and highly efficient
- Skilled and enthusiastic learner
- Work well as a team under tight deadlines
- Enjoys a combination of independent and collaborative teamwork
- Bilingual (French and English) preferred
Nipro Canada provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind. Accommodations for individuals with disabilities are available at any stage of the recruitment process upon request.
To apply to this position, please visit our indeed.ca posting.